Google Chromecast users are experiencing connectivity issues as the tech giant prepares to phase out the device by August 2024. The problem predominantly affects the "second generation" Chromecast model, leaving owners unable to use streaming services such as Netflix and YouTube. The issue, which may stem from an expired authentication certificate, has prompted Google to advise against performing factory resets.
Chromecast devices, which have sold over 100 million units worldwide across different generations, allow users to stream web video and music wirelessly via a mobile device or laptop. As these gadgets plug directly into televisions, they have become a staple for home entertainment. However, current disruptions mean that many users cannot connect their devices to TVs, resulting in widespread frustration.
"Do not factory reset your device – we will keep you all updated when the fix rolls out," – Google Nest support forum.
Google is actively working to resolve the issue and has reassured users that support for existing Chromecast devices will continue through updates. In addition to video streaming devices, Chromecast Audio gadgets are also facing connectivity problems, further exacerbating user dissatisfaction.
"Factory reset is literally the first thing I did when my Chromecast stopped working," – a user replying to Google on X.
The company is transitioning towards a new Google TV system, marking the end of an era for Chromecast. This strategic shift aims to enhance user experience with advanced features and improved functionality. Despite this move, Google remains committed to maintaining service continuity for current Chromecast users.
Meanwhile, affected users have encountered alerts indicating that their devices could not be authenticated, connections failed, or Chromecasts were "untrusted." With users eager for solutions, Google's warning against factory resets has sparked reactions.
"Google asking everyone to please not factory reset their Chromecast after hours when it's one of the most used fixes, is hilarious," – another user.