What should have been a peaceful morning in their quiet community turned dark on one family whose house explosion has changed everything. Earlier this month, that proved nearly disastrous when a driver hit a pedestrian, leaving a local resident in critical condition. The family was impacted by a complete loss of their home. The impacted family, particularly the 84-year-old matriarch, have a challenging battle to heal ahead. They have to start all over again with nothing.
The blast should not have occurred on a day that started like any other. Yet in an instant that picture became a nightmare for one family. The explosion not only knocked their home off its foundation but severely wounded a neighbor, marking the day’s devastation. Nate’s family takes stock of things and almost instantaneously realizes the magnitude of the battle they’re up against. Rebuilding their house will take a long time, with estimates running at least 18 months.
And in the weeks since, the family’s attention has turned to controlling day-to-day horrors, like not being able to pay off their loans. The old mother has hitherto lost her home—but now all the burden falls upon her. She can barely afford the £112.50 a month subscription for Sky television and broadband packages. This payment has turned into a crushing burden, particularly in light of her new situation.
Nonetheless, the family placed a minimum of six phone calls and participated in two web chats with Sky. Even with all that work, they were still fighting an uphill battle to fix their churn. These efforts to reach out have fallen on deaf ears, leaving them dejected and robbed of the critical resources they urgently require.
Sky eventually addressed the family’s situation, by saying they were sorry for the “inconvenience” caused at such an acute moment in their life. Their apology was too little too late for the family. At the settlement hearing last week, the company canceled the subscription package and agreed to issue refunds for all subscription payments made since the explosion. How soon will they be returning these tax dollars back to the family?
As they continue through this tough time, the family’s future remains in limbo. The combination of rebuilding their home and dealing with lingering financial obligations creates a daunting situation for the elderly mother. Even after they are rescued, Sky helps them and they keep coming back for more help. While facing these burdens, they contend with the deep emotional impact of their recent loss.