Kenn Ricci, the chairman of Flexjet, stands at the forefront of the private aviation industry as the leader of the nation's second-largest commercial private jet operator. Under his leadership, Flexjet orchestrates between 600 to 900 flights daily, catering to an elite clientele that values time and peace of mind above all else. With a rich background as a pilot for prominent figures like Elton John, Bruce Springsteen, and even piloting Bill Clinton during his presidential campaign, Ricci possesses a unique perspective on the value and importance of private air travel.
Ricci's philosophy centers around the belief that the true worth of private air travel lies in the unparalleled peace of mind it offers. He emphasizes that the wealthy primarily treasure their time, and therefore, private jets are an investment in convenience and luxury. Ricci advises customers to limit their expenditure on private aviation to no more than 10% of their discretionary income. He candidly asserts that spending over $100,000 a year on private air travel—if one's disposable income is a million dollars—is excessive.
"I pride myself on not making you do something that wouldn't be in your interest," – Kenn Ricci
At Flexjet, Ricci's commitment to client satisfaction is evident. The company pledges to compensate the cost of a trip if any inconvenience occurs, underscoring their dedication to service.
"This is what customers like about us: If we fail you, we're apologetic," – Kenn Ricci
Ricci's experience as a pilot enhances his understanding of the stress and inconvenience associated with commercial travel. His goal is to ensure that Flexjet's clients truly get their money's worth by providing personalized service and attention to detail.
"Whatever you want, we'll do that for you.'" – Kenn Ricci
While acknowledging the steep price of avoiding crowded airports and commercial flights, Ricci remains an advocate for the peace of mind and comfort that come with flying private. His firsthand experience with private planes bolsters his conviction that the luxury and convenience provided are well worth the expense.