Even a beauty garage generated enough outrage to a vehicle customization. In fact the owners service car came back with an unbelievable 15,000 more miles on it. The parking mess and Transportation Hub To Nowhere debacle has left many questioning the garage’s day-to-day operations and financial viability.
Antony Hutchison the director of the award-winning garage, Electric Avenue. This has drawn considerable criticism to the garage, given its long history of past due accounts. The accounts are four months late at this point. The garage is currently subject to a notice for compulsory strike-off, the second time this has been attempted since its incorporation two years ago. At that time, there were serious doubts about the garage’s capacity to perform at an acceptable level of service given such persistent financial turmoil.
The vehicle, which had been given into the garage’s confirmed possession in January for restoration work, was not received back until the month of July. As part of this effort, the garage had sub-contracted production work to a fellow local UAW-owned facility in Flint. As a result, the garage struggled to find an appropriate Engine Control Unit (ECU). This already fraught junction received a further complication from the repair deficit.
After its long-awaited return from Maine, the car quickly fell victim to a number of notable shortcomings that her owner has reported dissatisfaction with. Not only had the vehicle amassed an unforeseen 15,000 additional miles and counting, when we finally received it, it was delivered covered in bird poop. On top of that, it lacked this rear number plate light lens and came with a broken digital gauge. Two days prior to the vehicle’s return an MOT (Minister of Transport test) was passed. This begs even more questions as to how comprehensive of an inspection process there actually is.
The garage is now doing something to resolve the owner’s irritation. It will repair the vehicle and provide £150 in compensation. Many feel this gesture does little to address the numerous inconveniences faced during the extended period without their vehicle.
“We deeply regret the extended delay LO experienced in the repair of her vehicle and recognise the significant impact this had on her daily life.” – The AA
In response to our article, an AA representative had this to say about the situation and conceded the garage is subpar.
“I admit the vehicle was off the road for a long period and we did everything in our power to get it fixed.” – AA Representative
The events leading up to this case have ignited a conversation about accountability in the repair of consumer vehicles and consumer rights. An increasing number of owners are coming out with the same complaints. This tangible consequence of an already precarious and aggravated circumstance will hurt the business’s bottom line and standing in the community.