Now, more than ever in our ever-evolving workplace, clear and succinct communication is key. Jessica Chen Page, an expert in workplace dynamics and author of “Smart, Not Loud: How to Get Noticed at Work for All the Right Reasons,” offers valuable insights on how to interject during conversations without disrupting the flow. She emphasizes that creating a respectful atmosphere where everyone feels heard is crucial for fostering collaboration.
Chen Page recommends some choice phrases that can empower people to manage conversations with greater confidence. Once people feel listened to, then they’re more likely to cede their position and let other people speak. In particular, just removing one word when addressing a fellow professional—professionally speaking, begins an entirely different conversation for everyone. Use phrases like, “Taylor, we know you feel strongly about this, but let’s give Eric a chance to speak too.” This method accepts the person’s enthusiasm but allows the space for others to speak.
The value of giving credit where credit is due is immeasurable. Professional facilitator Chen Page recommends using phrases that affirm what people have already shared, but open the floor to more diverse ideas. For instance, “Maya, I hear you, and I can see where you’re coming from with this position” takes ownership of the relationship and bridges to the group again. This approach helps to validate the first speaker and fosters a more fluid exchange of ideas.
In a practical guide for helping interruptions go smoothly, Chen Page suggests the name tactic if you need to cut in. This strategy allows them to focus on keeping the conversation civilized and constructive. Phrases such as “Can I jump in real quick here?” or “What you’re saying makes me think of this book I just read…” serve as effective gateways into the conversation, allowing individuals to express their thoughts without overshadowing others.
In her book, Chen Page explains why it is important to speak up, even more so when you have something of value to add. She notes that “to get noticed at work, it is essential to speak up, especially if there is something important to add to the conversation.” In so doing, employees can have their cake and eat it too – making sure that they are heard without compromising the inclusivity of a welcoming workplace.
Fostering a culture where everyone—from any level of experience—is empowered to share their ideas is key. Chen Page maintains that prioritizing respectful dialogue builds the kind of deep, trusting relationships that keep staff hard at work for the missions they care about. She uses real-world scenarios to illustrate how to get the best results in each of these circumstances.
“Sam, I appreciate your thoughts, but I’d like to make sure others have a chance to weigh in as well right now. Do you mind if we open it up?” – Jessica Chen
Chen Page’s techniques are more than just concepts, though—they’re actionable tools with practical applications that can make a real difference in day-to-day workplace discourse. For instance, during a discussion, if one feels compelled to interject, they might say, “Ben, that’s a good point on the project timeline, but Lisa, what’s your take on this from a marketing perspective?” This practice goes a long way in honoring both speakers, while adding depth to the conversation by including additional voices.
To this end, Chen Page is very open and responsive to connecting with professionals on social media platforms. Connect with her on LinkedIn and Instagram to get insights and resources for communicating effectively in the workplace!