In an era where digital transactions dominate, staying vigilant against scams has never been more crucial. According to recent reports from Barclays, 75% of scams reported by their customers originate on social media and tech platforms, posing significant risks to online shoppers. Most online shopping scam reports are tied to purchases made through Facebook or Instagram. Understanding the tactics used by scammers and adopting preventive measures can significantly reduce the risk of falling victim to these fraudulent schemes.
Scammers employ a variety of methods to deceive unsuspecting individuals. One such tactic includes keeping phone lines open even after a call is terminated. This manipulation enables them to intercept subsequent calls or gather sensitive information. It is vital to be cautious and verify the authenticity of any communication. Fraudulent emails often appear legitimate at first glance, but closer inspection reveals slight discrepancies in email addresses compared to those of genuine companies or individuals. Furthermore, words such as "urgent" are commonly used in phishing emails to incite panic and prompt hasty decisions.
“Be aware that scammers can keep your phone line open even after you’ve hung up. Use a different phone, call someone you know first to check the line is free, or wait at least 10 to 15 minutes between calls to make sure any scammers have hung up.” – Age UK
To counter such threats, experts recommend using a different phone or calling a known contact first to ensure the line is clear. Waiting at least 10 to 15 minutes between calls can also help confirm the line is free from potential intrusion.
Another effective strategy is maintaining updated software and security systems across all devices. MacOS users benefit from built-in security features that operate seamlessly in the background. Similarly, many Android devices come equipped with caller ID and spam call and text message protection, enhancing user safety. Windows 11 PCs require regular updates via Windows Update and the Microsoft Store to ensure optimal security.
“Generally, it’s about keeping things up to date and ensuring whatever device you use is still getting software and security updates,” – Samuel Gibbs, the Guardian’s consumer technology editor
For online shoppers, vigilance is paramount. A common red flag arises when sellers offer expensive items at significantly reduced prices or goods that are otherwise unavailable. Such scenarios often lead to scams.
“Most online shopping scam reports we receive relate to things bought through Facebook or Instagram. If the seller is offering expensive goods at cut-down prices or has items that are otherwise unavailable, it’s a major red flag.” – Lloyds bank
Implementing two-factor authentication can also add an extra layer of protection, making it harder for unauthorized individuals to access personal accounts. Additionally, strong passwords that are unique for each account further bolster security.
Telecommunication providers have introduced various measures to combat scam calls. Sky offers its customers Sky Talk Shield, a personalized call screening and blocking service available at no cost for Sky Broadband and Sky Talk users. BT’s Call Protect automatically diverts suspected scam calls to junk voicemail boxes, offering another layer of defense.
In response to increasing threats, Ofcom mandates phone providers to block all calls from abroad that falsely display UK landline numbers. This regulation aims to curb the influx of fraudulent calls targeting UK residents.
Despite these protective measures, individuals must remain proactive in safeguarding their personal information. If an unexpected call occurs and the identity of the caller is uncertain, it is advisable to hang up immediately and verify by calling the official number of the company or organization.
“As long as you keep a modern device up to date, don’t install things from outside the various app stores, keep your browser up to date and avoid dodgy sites, it will be hard to hack.” – Samuel Gibbs, the Guardian’s consumer technology editor