The FBI's Internet Crime Complaint Center has reported a staggering surge in complaints surrounding a new unpaid toll scam, with over 60,000 incidents recorded in 2024 alone. This scam, which began in early February, has been wreaking havoc across the nation, capitalizing on the increasing use of cashless highway toll billing and the prevalence of mobile phone transactions. Federal and state agencies, alongside transit authorities, have issued stern warnings about the burgeoning threat.
The scam operates by sending deceptive messages to unsuspecting individuals, claiming they have unpaid tolls. These messages are frequently altered by the fraudsters to avoid detection and maintain their grip on victims. John Goodwin noted the evolving nature of this scam, stating:
"It began early February of 2024. The scamsters kind of mutate every few weeks with different messages." – John Goodwin
The Federal Trade Commission (FTC) and the Federal Bureau of Investigation (FBI), among other state and local agencies, have issued warnings to raise awareness among the public. These organizations emphasize the need for vigilance as scammers employ sophisticated computer setups and international phone lines to target thousands of people simultaneously.
The international aspect of these scams poses significant challenges for law enforcement. Most messages originate from overseas numbers, requiring complex international collaboration to apprehend the perpetrators. J. Michael Skiba, a seasoned cybercrime investigator who has collaborated with the FBI, United Nations, and Interpol, underscores the magnitude of the issue:
"I personally think the number of scams is astronomical."
The rise of this scam coincides with an increasing reliance on mobile devices for everyday transactions, making it a ripe avenue for exploitation by cybercriminals. As more Americans transition to digital platforms for conducting business, they inadvertently open themselves up to potential risks.
Authorities advise individuals to remain cautious and verify any suspicious messages related to toll payments through official channels. Furthermore, they encourage reporting any fraudulent activity to help curb its spread and aid in investigations.