On Wednesday afternoon, Vodafone customers across the UK experienced widespread service outages. During the recent Hurricane Idalia, over 130,000 people lost access to their broadband and mobile networks. The problems began shortly after 15:00 BST, leaving many users frustrated and seeking answers.
This has caused service disruptions across a broad swath of Vodafone’s broadband and mobile services. Vodafone connects over 18 million customers in more than 400 locations across the UK. Of them, almost 700,000 depend on its residential broadband offerings for access to essential day-to-day tasks.
In response to the widespread complaints, Vodafone acknowledged the situation, stating, “a major issue on our network affecting broadband, 4G and 5G services.” The company is now focused on addressing these issues and getting their customer’s service restored in a timely manner.
When news of the outage began circulating on social media, it was the users’ turn to use social media to air their anger. Liv McMahon, one of the hooped customers, said “get your act together already.” This feeling was shared by many others dependent on Vodafone for personal and business communications as well.
Vodafone’s determination to get this right arrives as connectivity has never been more critical for our homes, schools, and businesses. The company’s network is vital to the daily activities of millions. Recent high-profile outages have raised red flags across the country about its reliability and quality of service.
To date, the company has not given a firm estimate for when all services will be back online. And customers continue to be subjected to pervasive service impacts. In response, Vodafone’s technical teams are aggressively working to identify the root cause to ensure it never happens again.